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Frequently Asked Questions

How does CryptoPay connect to my carwash?
What credit cards can I accept?
What comes in the box with the CryptoPay system?
How does CryptoPay save me money?
What is consolidation?
How much does CryptoPay cost?
What are the requirements for using CryptoPay?
How do I install CryptoPay?
How does CryptoPay handle card data?
Why does CryptoPay time the carwash? Isn't that the timer's job?
Can CryptoPay work in count-up or count-down mode?
Will CryptoPay work with my timer?
What can I configure?
What happens if my internet connection quits working? What if part of the system quits working or is destroyed?
Is it possible for me to have some spare swipers or coordinator on hand?
How can I know if the system is not functioning correctly?
How can my customers get receipts for their carwash purchase?
Can I get a broken swiper or coordinator repaired?
Do you offer any warranty on CryptoPay equipment?
How secure is the wireless system between the swipers and coordinator? Can card data be stolen by listening with electronic “sniffers?”
My system is a hodgepodge of old equipment. How can I be sure that CryptoPay will work with my setup?
What kind of internet connection do I need?

 

How does CryptoPay connect to my carwash?
The CryptoPay system mimics a coin/bill mechanism. It sends output pulses to a timer, one pulse per coin of payment. When a customer swipes his card, the card is validated, and then a certain number of pulses are sent to the timer, starting the carwash.

What credit cards can I accept?
You can accept any combination of Visa, MasterCard, Discover, and American Express. The credit card merchant application allows you to pick which cards you will be accepting.

What comes in the box with the CryptoPay system?
You will receive:

  • CryptoPay Swiper (one needed per bay or vacuum)
  • CryptoPay coordinator unit (one per carwash location)
  • AC power adapter and antenna for the coordinator
  • Ethernet cable
  • Temporary signs (one per swiper) to match your configuration (count up/down)

How does CryptoPay save me money?
CryptoPay consolidates transactions so that you pay only one transaction fee per customer visit. In addition, CryptoPay costs much less to purchase and install than competing system.

What is consolidation?
Imagine that a customer visits your carwash. He swipes his credit card to start the carwash, and is charge $4.50 to wash his car. Ten minutes later swipes his card again at the vacuum, and is charged $1.00. CryptoPay combines these two charges into one $5.50 charge that is submitted to the credit card company, which results in only one merchant fee for the purchase. Other systems would charge one fee for each separate purchase — twice the fees for one customer visit.

How much does CryptoPay cost?
Each swiper costs $365.00, and the one coordinator you need costs $350.00.

What are the requirements for using CryptoPay?
Using CryptoPay to process credit cards requires a few things:

  • The Coordinator requires 110VAC.
  • The Coordinator requires an internet connection.
  • Each swiper requires 24VAC input power.
  • Each swiper will output a low pulse to indicate coins. This signal is meant to connect to a timer input.
  • Each swiper will require approximately 1.8" x 4.25" of area on a suitable mounting surface. Be sure that the card can exit the swiper without running into bricks, metal, etc.
  • A merchant account with a credit card processor will be required. Genesys will assist you with setting up this account.

How do I install CryptoPay?
Installation is quite easy. First, locate the Coordinator in a secure location near your internet connection. Attach the included antenna, and plug in the included AC adapter and the included RJ-45 cable to your internet router. Each swiper must be mounted in the bay and/or on a vacuum. Typically you drill three holes in the coin door, attach the swiper to the door with two screws, and connect three wires to your carwash: 24VAC, Common, and Coin (which connects to the timer).

How does CryptoPay handle card data?
CryptoPay never exposes card data “in the clear”. The information which is read from the customer’s card is encrypted in the reader head before it is ever handled. The data can only be decrypted by the processor at a secure facility. Nobody else can recover PAN (Primary Account Number) data. In the event that the internet is down or the system is otherwise unable to process cards, the swipers will hold the encrypted card swipes until processing resumes. When a card has been authorized, the encrypted card data is deleted from the system.

Why does CryptoPay time the carwash? Isn't that the timer’s job?
The CryptoPay swiper must know when the wash has ended, so that it can stop accepting button presses on the swiper. For example, in count-down mode, the customer can press the button on the swiper to add time to the wash (and money to his credit card charge total).

Can CryptoPay work in count-up or count-down mode?
CryptoPay swipers can be individually configured for either count-up or count-down mode. In count-down mode, the swiper will start by sending the minimum charge in coin pulses to the timer. Both the timer and swiper count down the seconds of the wash. If the user presses the swiper button, one coin will be added to his credit card charge, and one coin pulse will be sent to the timer, adding more time to the remaining wash time. In count-up mode, the swiper starts the wash with the minimum charge. When the minimum charge (time) has been exceeded, the swiper sends one coin pulse every few seconds to account for the increased time of the wash. When the customer is done, he presses the swiper button to stop the wash and end the charges. The timer is able to display the final charge, which is the total of the coins pulses that it received. Note that count-up mode only works with Dixmor timers manufactured in the past five years and running a recent version of embedded firmware. Note that firmware upgrades are available to older Dixmor timers and may allow the advanced count-up features to be added. To determine if your timer can be upgraded, call Genesys at 719-277-7400.

Will CryptoPay work with my timer?
CryptoPay will work with any timer in count-down mode, as long as the timer accepts a low-going pulse for coin inputs.

What can I configure?
For each swiper, all of the following are configurable, and each swiper can be configured differently:

  • Profile – Count-down or Count-up or Vend-only
  • Minimum charge
  • Maximum charge
  • Coin value (cents per coin pulse)
  • Seconds of run time per coin
  • Coin signal type (Coin for most timers, Card for recent Dixmor timers with special credit card features)
  • Amex acceptance

What happens if my internet connection quits working? What if part of the system quits working or is destroyed?
The CryptoPay system is designed to keep operating if at all possible. If the internet connection is interrupted, the system saves encrypted card swipes, and submits them when the internet connection is re-established. The system can save about 80 swipes per swiper. This should allow at least a few days to resolve any problems that occur. If the Coordinator were to quit working, a replacement can be installed quickly to take over. If a swiper quits working, it can be replaced.

Is it possible for me to have some spare swipers or coordinator on hand?
Yes, you can have extra swipers on hand and simply replace a damaged or worn out unit with a new one. The coordinator can be replaced, just be sure the replacement is configured correctly before it goes “live” at the carwash.

How can I know if the system is not functioning correctly?
The CryptoPay system connects every few minutes to the mycryptopay.com server to check for new configuration or software updates. If your CryptoPay coordinator fails to contact our sever the system can be configured to alert you via email or SMS (text message) on your cell phone.

How can my customers get receipts for their carwash purchase?
The CryptoPay system will provide online receipts for your customers. The system works like this: Near the swiper is a sign that directs the customer to visit mycryptopay.com to collect his receipt. The customer can visit the site, enter some of his card information (name, last 4 digits, and expiration date), and receive his receipt in PDF format. This feature is available for $15 per month billed annually.

Can I get a broken swiper or coordinator repaired?
Yes, simply contact Genesys at 719-277-7400 to arrange for a replacement swiper.

Do you offer any warranty on CryptoPay equipment?
Genesys offers a one year warranty on the workmanship and integrity of the product. This covers defects in the product that cause it to fail. The warranty does not cover damage due to vandalism, lightning, or other factors that are not the fault of Genesys. Please download details of our warranty by clicking here.

How secure is the wireless system between the swipers and coordinator? Can card data be stolen by listening with electronic “sniffers”?
The wireless system used in the CryptoPay system is not WiFi technology. It is a proprietary network built upon the IEEE 802.15.4 standard.

Radio traffic between nodes is encrypted, both to protect card data and to prevent unauthorized users from eavesdropping (imagine some guy parked in a van near the carwash) or interfering with network traffic. When card data is submitted for processing, it travels over the internet using standard SSL (Secure Sockets Layer) encryption, which is secure enough to be used by banks to protect online banking transactions.

In addition to this encryption, CryptoPay never exposes card data “in the clear”. The information which is read from the customer’s card is encrypted in the reader head before it is ever handled. The data can only be decrypted by the processor at a secure facility. Nobody else can recover PAN (Primary Account Number) data.

Great care has been taking in designing CryptoPay to minimize any chance of having card data stolen.

My system is a hodgepodge of old equipment. How can I be sure that CryptoPay will work with my setup?
Call Genesys at 719-277-7400 to discuss your setup with us, and we'll sort it out with you and tell you about your options.

What kind of internet connection do I need?
CryptoPay plugs into the internet using a standard Ethernet cable, the one with an RJ-45 connector (it looks like a fat telephone plug). It cannot connect to your router using a wireless (WiFi) connection.

Typically you will be adding new internet DSL service to your carwash, which will be connected via a standard phone line. It is also possible to connect using a cable TV internet service, satellite service, etc. It may be possible to locate the coordinator in a building near the carwash with an existing internet connection.

The speed of the internet connection is not important. CryptoPay uses very little bandwidth and even the slowest connection speed will work fine. Estimated bandwidth for a typical carwash is less than 500MB/month.

 

 
  Genesys Technologies